SightCall

Created specifically for field technicians and mobile experts, the innovative SightCall App revolutionizes the way deskless workers engage in visual support sessions. By simply tapping a button, technicians can instantly stream live video of their surroundings and receive real-time AR-powered guidance from remote experts. This powerful app offers a range of useful features including the ability to pause video, capture HD photos, share documents, activate a remote flashlight, zoom in for clarity, and even extract product codes with OCR technology. Seamlessly integrating with popular workflows and CRMs, SightCall ensures all important data is saved and organized, leading to enhanced service performance and customer satisfaction worldwide.

Features of SightCall:

Real-time Visual Support: The SightCall App allows field technicians to share their environment through live video streaming, enabling remote experts to provide immediate assistance with AR-powered tools.

Seamless Integration: Compatible with leading workflows and CRMs such as Salesforce, ServiceNow, and ZenDesk, users can easily save images, videos, and data back to their case files for enhanced continuity and training.

Enhanced Collaboration: With features like document sharing, co-browsing, and remote controls for video interaction, the app fosters collaboration among team members in the field and with experts in the home office.

FAQs:

Can multiple users access a visual support session simultaneously?

Yes, multiple users can join a session and collaborate in real-time for a comprehensive support experience.

Is the app available for both iOS and Android devices?

Yes, the SightCall App is compatible with both iOS and Android devices for greater accessibility.

What security measures are in place to protect sensitive data during video calls?

The app employs advanced encryption protocols to ensure the confidentiality and security of all data exchanged during video calls.

Conclusion:

The SightCall App offers field service organizations a powerful tool for enhancing service performance and improving the overall customer experience. With its real-time visual support capabilities, seamless integration with leading workflows and CRMs, and focus on enhanced collaboration, the app is a must-have for field technicians and mobile experts looking to streamline their operations and deliver exceptional service to customers. Experience the convenience and efficiency of the SightCall App today.